The Pouch Petite—Ruby
Our new, limited edition embellished Pouch is the perfect accessory for the party season. They are the perfect size to be worn cross body but can also be used a clutch for a smarter look. They come in a range of stunning colours - one may not be enough!
- HANDMADE WITH LOVE
- EASY 5 DAY EXCHANGE POLICY T&C APPLY
All our products are made to order and carefully handcrafted at our manufacturing facility in Gurugram, Haryana.
Processing & Dispatch
- Each order is handcrafted specifically for you.
- Please allow up to 2 weeks (14 working days) from the date of placing your order for processing and dispatch.
- While this timeline allows us to maintain the highest quality, we begin working on your order immediately after it is placed.
Shipping Timeline
- Orders are dispatched Monday to Saturday.
- Once shipped, delivery typically takes 2–4 working days, depending on your location.
Order Tracking
- As soon as your order is dispatched, tracking details will be shared via WhatsApp, SMS, and email.
- For any shipping-related queries or updates, you can reach us on WhatsApp at +91 99999 31118.
Payment Information
- Cash on Delivery (COD) is not available.
- All orders must be prepaid at the time of purchase.
Important Note
As each piece is handcrafted, slight variations in timelines may occur during peak periods. We appreciate your patience and assure you that every order is handled with care and attention to detail.
Exchange Policy & Process
At self'made, every piece is thoughtfully crafted with attention to detail and quality. As most of our products are made to order, we follow a No Return & No Refund policy across all categories. We request you to review product descriptions, size charts, and details carefully before placing your order.
Exchange Eligibility
Garments
- We offer size exchange or alterations only for garments.
- Exchange for a different product or style is not permitted.
- Requests must be raised within 5 days of receiving the order.
- Items must be unused, unwashed, unaltered, and returned in original condition with tags intact.
- Products that do not meet these conditions will fail quality control (QC) and will be returned to the customer without appeal.
Bags & Accessories
- Bags and accessories are not eligible for exchange, return, or refund under any circumstances, as they are handcrafted and made to order.
Store Credit Policy
- Store credit is offered only in select cases, at the sole discretion of Lolaa.
- Store credit is not guaranteed and is not applicable in every scenario.
- When issued, store credits are valid for 60 days from the date of issuance and cannot be extended.
Exchange Process
- Size exchange or alteration requests must be communicated to us within 5 days of delivery.
- Please reach out to us on WhatsApp at +91 99999 31118, mentioning:Order numberClear images of the product receivedReason for exchange or alteration request
- Reverse pickup is not available. Customers are required to self-courier the product to our warehouse address:LOLAS ECOM PVT LTD
Plot No. 22, Udyog Vihar Phase 1
Gurugram, Haryana – 122016 - All shipping costs for exchanges are borne by the customer.
- Once received, the product will undergo quality control (QC).
- Exchange or alteration will be processed only after the item passes QC.
Important Notes
- Products purchased during sales or promotional offers are not eligible for exchange, store credit, or alteration.
- Items purchased using store credit, or items that are replacements themselves, are not eligible for further exchange or credit.
- We strongly recommend securely packing the product to prevent transit damage.
- Please ensure that only the approved item is handed over or shipped. Lolaa will not be responsible for any additional items sent mistakenly.
- Assistance is available Monday to Saturday, 10:00 AM – 5:00 PM.
